LogicReader — Refund and cancellation policy

by CosmosPM Ltd

Version beta-2026-14 · Last updated 25 September 2026

This policy applies to paid LogicReader plans. LogicReader is provided by CosmosPM Ltd, a company registered in England and Wales under company number 16886156.

Who sells to you

We sell paid plans through our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle takes your payment and processes every refund.

Free plan

The Free plan costs nothing, so no refund applies to it.

30-day money-back guarantee

If LogicReader is not right for you, you can have a full refund of the first payment of a new paid subscription. Ask within 30 days of the date of that payment.

• The guarantee applies once per customer. The customer is the person or organisation that pays.
• It covers the first payment only. It does not cover renewal payments or any later charge on the same subscription. Your legal rights and Paddle's own refund policy can still give you a refund of a renewal (see "Renewals" below).
• When we refund a payment under the guarantee, we also cancel the subscription immediately, and access to paid features ends.

Renewals

A paid subscription renews automatically at the end of each billing period until you cancel it.

Our 30-day money-back guarantee does not cover a renewal payment. But you can still get a refund of a renewal payment when the law or Paddle's refund policy gives you one. In particular:

• UK yearly subscriptions. If you bought in the UK and your subscription is billed yearly, Paddle gives you a new period of 14 days to cancel, starting on the day the subscription renews. If you cancel in that period, ask Paddle for a refund of the renewal payment (see "How to ask for a refund" below).
• Monthly subscriptions. The 14-day right to cancel applies to your first payment. It does not start again at each monthly renewal. You can cancel at any time, and you will not be charged again (see "Cancelling" below).

Where Paddle's refund policy or the law gives you more than this policy, the greater right applies.

Your 14-day right to cancel

This section applies if you buy as a consumer: an individual acting wholly or mainly outside your trade, business, craft or profession.

Your right

You have the right to cancel your contract for a paid LogicReader plan within 14 days without giving any reason. The cancellation period ends 14 days after the day on which the contract is entered into. For a subscription, that is the day of your first payment.

How to cancel

To cancel, you must tell us of your decision to cancel by a clear statement, for example an e-mail. Send it to:

CosmosPM Ltd, C/O The Accountancy Partnership, Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London E14 9NN, United Kingdom
E-mail: contact@cosmospm.com

Please write from the e-mail address you used to buy. You can use the model cancellation form below, but you do not have to.

To meet the deadline, it is enough to send your message before the cancellation period ends.

What happens when you cancel

If you cancel, we will refund the payments we received from you for the contract, less any amount you must pay for the service you used (see the next heading). Paddle makes the refund for us. You will get it without undue delay, and not later than 14 days after the day we are told that you cancel. The refund goes to the payment method you used to pay, unless you agree to a different one. You will not pay any fee for the refund.

If you asked us to start straight away

When you subscribe, we ask whether you want your paid plan to start now, inside the 14-day cancellation period. If you tick that box and later cancel within the 14 days, you must pay us an amount in proportion to the service we supplied until you told us that you cancel, compared with the full coverage of the contract. We refund the rest of your payment.

Our 30-day money-back guarantee still applies to your first payment. If you ask for a refund under the guarantee, you get the whole first payment back.

After you subscribe, we send you an e-mail that confirms your request to start now, the date your cancellation period ends, and this form.

Model cancellation form

Cancelling

You can cancel at any time. Your cancellation takes effect at the end of the billing period you have already paid for. You keep your paid plan until then, and you will not be charged again.

To cancel, e-mail us at contact@cosmospm.com.

How to ask for a refund

Paddle handles refunds for all our orders. You can ask in either of these ways:

• Paddle: use the support link in the receipt e-mail that Paddle sent you, or go to paddle.net and select "Request refund".
• Us: e-mail contact@cosmospm.com from the address you used to buy, and give the date of the payment. We will pass your request to Paddle.

See also Paddle's Buyer Terms and Refund Policy.

Your legal rights

This policy does not reduce your statutory rights. In particular:

• If you buy as a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession), you have a legal right to cancel within 14 days. See "Your 14-day right to cancel" above for how to cancel, what it costs if you asked us to start straight away, and the model cancellation form.
• If digital content we supply to you as a consumer is faulty or not as described, you have rights under the Consumer Rights Act 2015, such as a repair or replacement, or a price reduction.
• Where the law gives you a wider right to cancel, or to a refund, than this policy does, that right applies.

Changes to this policy

We may update this policy. We will publish each new version on this page. A change will not take away a guarantee that already applied to a payment made before the change.

Questions? See our Contact page.